Frequently asked question

Yes, we are fully licensed, bonded, and insured. The majority of your items are covered for damage under our basic insurance which is included in the price of your move, and we carry full WSIB coverage for our workforce. We are also able to provide full-value coverage for any items of extraordinary value at an additional cost, please inquire for details.

We can organize a move on as little as twelve hours notice, however if you call us on the same day and we have the manpower and equipment available we will do our best to accommodate your needs. All short-notice bookings are subject to availability and the best way to guarantee your spot is to book well in advance. For High-season and beginning/end of the month bookings, we recommend booking at least a month ahead of your scheduled move.

We use a variety of trucks to complete our moves ranging from 16 foot cube vans to 53 foot trailers. The size of truck depends largely on the volume of the move but also on accessibility, and each truck carries a different hourly rate. We will help you determine not only the size of truck necessary, but also the correct number of movers needed to complete your job in the most efficient and cost-effective manor.

The answer to this question depends on a wide variety of factors including the volume and type of items being moved and the accessibility of both the pick-up/drop off addresses. We caution against using general guidelines for moving times as each move is entirely unique. If you have a time-sensitive move please call us or book an on-site estimate and we will be happy to help you plan your moving day accordingly.

Yes, each of our trucks is fully equipped with a variety of tools/equipment that assist us in making each move smoother and more efficient. This includes flat dollies, two-wheel dollies, shrink wrap, tape, blankets, limited packing materials, shoulder harnesses for heavy lifting, and tools for disassembly/reassembly. If you have a piano please let us know ahead of time so that we can bring a specialized piano dolly to your job.

You can reach us at any time during our operating hours of 8:00 am to 8:00 pm 7 days a week, and the sooner the better! With more notice there is a better chance we will be able to accommodate your ideal moving date and time in our calendar.

We accept Cash, Personal Cheque, Credit Card (Visa or MasterCard), or Debit Card as valid forms of payment for your move.

We must fully comply with government regulations and charge the HST on every move whether it is paid in cash or by other methods. Unlike many smaller companies we are fully insured, and it is imperative that we operate within the law and keep detailed records of hours worked for each of our employees to make sure their coverage remains valid in cases of accident or injury.

In order to book most residential moves a deposit is not required, however this may change under certain specific circumstances, please inquire for details.

Yes, on-site estimates are free of charge.

Yes, we are able to provide a flat rate for most jobs, however certain circumstances or extraordinary conditions may make it impossible to give an accurate price, in which case a flat rate quote is not possible. Under these circumstances we will offer an hourly rate with a time estimate.

Our minimum charge is 4 hours of labor plus additional hour for our travel time in GTA. As an example if you contracted two movers with a 16 foot cube van at $100.00 per hour, the minimum charge for the job would be $500.00 ($100.00 x 4 hours + 1 hour travel time.). If the job took five hours you would be charged $600.00 ($100.00 x 5 hours + 1 hour travel time.)

Absolutely! Please check out our testimonial page or our Homestars page for comments from previous customers.